Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your questions!
WHAT IS SHOPERATIC?
Shoperatic is a peer to peer sharing marketplace started by opera singers Suzanne Vinnik-Richards & Sara Duchovnay connecting users to resale luxury goods, handmade goods, and artisan beauty products primarily sold by performing artists. The site also provides content for the base of our user who are performing artists.
HOW DO I SELL MY ITEMS ON SHOPERATIC?
How do I sell my items on Shoperatic?
Go to Become a Seller to register. For the protection of our users, all vendors are vetted. Vendor approvals are granted on Mondays and Thursdays, so please be patient.
Make sure you don’t forget to add your categories and attributes so your items will be searchable and sellable! (I.e. If you are selling a gown, make sure you select dresses, evening gowns, and evening wear for categories, and at the bare minimum select size, brand, color, and hem length for attributes). Here is a helpful video tutorial on how to list your items.
WHAT DO I DO IF THERE IS A PROBLEM WITH AN ITEM?
All conflict resolution will take place between the buyer and seller and will not involve Shoperatic Administrators. We encourage users to keep conflict resolution civil, since we are all dealing with colleagues and members of our singing community. See our Authenticity/Quality Code of Conduct for more details.
WHY DO YOU TAKE MEASUREMENTS FLAT?
We find flat measurements to be the most accurate way to measure, because when you measure on a dress form or on a person, you end up getting the measurement of the form or person, not the actual garment. The other great thing about flat measurements is that it makes it easy for potential sellers to compare the flat measurements to items that they already own. The flat measurement is essentially half of the real measurement, so potential buyers can double it and compare it to their measurements if they are aware of them.
CAN I STILL LIST ITEMS ON SHOPERATIC (FORMERLY) OPERA DIVA DRESS COLLECTION FACEBOOK GROUP?
Not anymore. From now on, all transactions will be done on Shoperatic.com. However, you should share a link to your listing from Shoperatic.co to the Facebook group. Buyers can click the link and make the transaction without having to wait to see if they are in line for the item. Done!
DO MY ITEMS AUTOMATICALLY IMPORT TO SHOPERATIC.COM FROM SHOPERATIC (FORMERLY) OPERA DIVA DRESS COLLECTION?
Unfortunately, they do not. You will have to open a seller account and re-list your items. (Make sure you’ve saved your listings from the group in a document for easy access during the listing process.)
CAN I STILL CONTACT THE SELLER DIRECTLY ON SHOPERATIC FOR PURCHASES?
It is against our terms of service and rules on the facebook group to make sales off-site. You would be in violation by working out a “deal” to avoid fees and may be subject to removal from both entities. Even for in-person sales, all transactions must take place through the shoperatic.com website.
CAN I CONTACT THE SELLER DIRECTLY ON SHOPERATIC FOR FURTHER QUESTIONS?
Yes, you can. Each seller will have their own policy on how to contact them with additional questions, but on Shoperatic.com it is easier to provide the buyers with as much information about an item as possible, you may not need to contact the seller.
HOW DO I BUY THINGS ON SHOPERATIC?
It’s super simple now! Simply search for the item you want and then press Add to Cart. You can put multiple items in your cart from multiple sellers and pay at one time via Paypal or as a “Guest” with your Credit Card . Then, simply wait for your items to arrive!
HOW DO I MAKE PAYMENTS ON SHOPERATIC.COM?
PayPal is the business partner for managing payment on Shoperatic.com. They have a policy that protects the seller, buyer and the platform. With other payment types, it is difficult to make sure that Shoperatic remains a safe place for buying, selling, renting and promoting Diva Hustles. You can pay with your credit card through the secure transactions and do not have to be a member of PayPal if you sign-in as a Guest.
WHAT ARE DIVA HUSTLES?
Diva Hustles are Diva owned businesses selling, whether they be a product, a rental, or a service provided to you on Shoperatic.com. Anyone can be a #divawhohustles.
HOW CAN I ADVERTISE MY LISTINGS?
Simply copy and paste the listing URL in the Shoperatic (formerly Opera Diva Dress Collection) or your own personal page to let people know your listing is ready for purchase.
WHAT CAN I SELL ON SHOPERATIC?
Apparel, Accessories, Artistan Items, and Products & Services geared towards Performing Artists. QUALITY ITEMS. LIKE NEW CONDITION. You cannot sell illegal knock-offs of designer items or stolen items on Shoperatic.com.
WHAT DO I NEED IN ABLE TO GET STARTED WITH SELLING ON SHOPERATIC?
You need something to sell and preferably proper materials to display your items (Dress Form) and well lit, in focus photos of each item are strongly suggested, especially if you intend to make this your Diva Hustle. Here are some tips and products you can purchase to get started.
WHAT IF THE DRESS I BOUGHT DOESN’T FIT? CAN I RESELL ON SHOPERATIC.COM LIKE WE DID IN THE GROUP?
Yes, you can. If something doesn’t fit, you are able to re-post it for sale on Shoperatic.com, just as you would have in the group. If you plan to use the original seller’s photos, please ask permission first.
WHAT IS EXCLUSIVE CONTENT?
Exclusive Content includes blogs, interviews, content by guest writers and other professionals in response to issues that have been posted on Shoperatic (formerly) Opera Diva Dress Collection or by Diva’s with hustles. This will be in the form of videos, photos, text, collaborations, the 360 of Opera Blog run by Eugenia Forteza, and tips and so cannot simply be considered a blog. Think of it as a place to have your burning questions answered by experts, from birth control, PMS, IUDs, to jewelry to wardrobe, wardrobe malfunctions and so much more. We will be featuring lookbooks on the homepage and exclusive collections/items users can only purchase through the Shoperatic.com platform. If you have a question, post it on Shoperatic (formerly) Opera Diva Dress Collection group and we find experts to give you constructive advice and comprehensive answers.
CAN I STILL FIND AWESOME DRESSES THROUGH THE SHOPERATIC (FORMERLY) OPERA DIVA DRESS COLLECTION) GROUP OR TO GET ADVICE WHEN I NEED HELP WITH FINDING SOMETHING OR HELP FOR AN EVENT?
Absolutely. Although Shoperatic.com is the only way to purchase, Shoperatic (formerly) Opera Diva Dress Collection is still the community building location for opera divas. Encourage each other, give advice, work through issues, share good days, bad days, triumphs and failures. Shoperatic has been and always will be the ultimate support group for opera divas and will still be open for you and divas around the globe.
HOW DO I GET PAID AND ENTER MY PAYPAL?
Money will go to you PayPal Account automatically unlike other platforms.
Before listing your items, make sure you have entered your Paypal email ID in your Vendor Dashboard under Billing and make sure you have selected “PayPal Adaptive” so that you can be paid when your item sells! Here is a video tutorial on how to enter your PayPal ID.
HOW MUCH COMMISSION DOES SHOPERATIC.COM TAKE?
Shoperatic charges a 10% fee in addition to the Paypal secure transaction fee on every item sold, and unlike other marketplaces, we do not charge a listing fee. When your item sells, payment will go immediately to your PayPal account on file.
WHAT ARE THE SHIPPING RATES? WHAT ABOUT INTERNATIONAL?
Shoperatic automatically charges each customer a default rate of $8 for US shipping, $15 for Canadian, and $20 for UK and EU. If a customer purchases 2 or more items from one vendor, they will only be charged for shipping one time. This incentivizes customers to purchase more and benefits both the buyer and seller. You may modify the default shipping to charge more or less than the default rate.Here is a video tutorial on how to modify shipping rates.
Shipping rates are based off of the AVERAGE shipping rate. If you are shipping something heavy and far, we recommend using a USPS padded flat rate envelope which ships anywhere at any weight for $7.25. You can order them here and USPS will ship them to you.